Technical Bulletin: Synectics S series IP cameras

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It has come to our attention that a number of Synectics S series cameras running sy20151106NSA firmware or older may have an issue with IDR frame stability. 

 

This issue will present itself as: 

  • No live video from the camera
  • Ghosting appearing in live and recorded video
  • Stuttering in live and recorded video

 

The following camera models/part codes are affected: 

Synectics Box Camera S-BC-3MP
S-BC-3MP-C1
S-BC18-3MP
Synectics Dome Camera S-VRMD3-3MP
S-VRMD3-3MP-C1
Synectics PTZ Camera S-PTZ20-3MP
S-PTZ20E-3MP
S-PTZ20-3MP-C1
S-PTZ30-HDX
S-PTZ30E-HDX
Synectics Fisheye Camera S-360-5MP
Synectics All in One Camera S-IRC-3MP

 

A new firmware version has been released to address this issue, which will be distributed on a case by case basis. 

 

If you are seeing any of the symptoms mentioned above, please raise a support request through the Global Support Portal and we will be able to assist further. 

 

Regards,

Synectics Global Support

 

 

 

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