It has come to our attention that a number of Synectics S series cameras running sy20151106NSA firmware or older may have an issue with IDR frame stability.
This issue will present itself as:
- No live video from the camera
- Ghosting appearing in live and recorded video
- Stuttering in live and recorded video
The following camera models/part codes are affected:
|Synectics Box Camera||S-BC-3MP|
|Synectics Dome Camera||S-VRMD3-3MP|
|Synectics PTZ Camera||S-PTZ20-3MP|
|Synectics Fisheye Camera||S-360-5MP|
|Synectics All in One Camera||S-IRC-3MP|
A new firmware version has been released to address this issue, which will be distributed on a case by case basis.
If you are seeing any of the symptoms mentioned above, please raise a support request through the Global Support Portal and we will be able to assist further.
Synectics Global Support