Global Support Portal
Synectics Global Support Portal provides access to technical product information, product firmware and our cloud-based service desk. Through the portal, our customers are able to easily raise and track all issues to resolution with our international support teams. This Knowledge Base is used for providing the latest technical information and documentation to our customers and engineers alike, to ensure we keep ourselves at the forefront of security technology. To access the full range of content, please ensure you are registered and signed in to the Global Support Portal.
Submit a request
Need help? Ask a technical question or raise a support request to Synectics Support.
Submit an RMA
Need to return equipment for repair?
Submit your return request here.
Manage requests
View the progress of your current support requests and see your historical tickets.
Customer Sign Up
New to Synectics Support? Sign up here. (Returning user? Sign back in at the top)
Knowledge Base
Want to help yourself? Have a look for what you need here…