Synergy Acceptable Use Policy

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Terms of Acceptable Use

Please read this document before using either our Website or App (as defined below).

Who we are:
1. We are Synectic Systems Group Limited (“we”, “us”, “our”). We are registered in England and Wales under company number 05815524. Our registered office is Synectics House, 3-4 Broadfield Close, Sheffield S8 0XN. Our VAT number is 417 06 98 46.
2. We are a limited company.
3. To contact us, please email

1. Our Services, Website and App

We provide services to users/customers via our Websites and App. These terms of acceptable use (“Terms”) apply to anyone who accesses our Websites or App whether or not they are using any of the services we may provide through the Websites and/or App (together referred to as “Sites”).

2. Terms

Whenever you use our Sites you agree to abide by these Terms. The following additional terms also apply to your use of our Sites;

1. Our privacy policy, which sets out the basis on which we process any of your personal data; and
2. Our cookie policy, which sets out information about the collection of cookie data when you use or visit our Sites.

3. Changing these Terms

We may unilaterally amend these Terms (or the privacy policy or the cookie policy) at any time and for any reason from time to time without notification. Every time you use our services or access our Sites, please ensure you understand the Terms that apply at the time of your use/access.

4. Changes to our services

We may update and change our services and their content from time to time to reflect changes to our products, systems, information about any of our companies, our users’ needs and our business priorities.

We will use our reasonable endeavours to notify you of any major changes when you next log on to use our services following any significant changes, but we are not obliged to contact you personally.

5. Prohibited uses

You may only use our Sites for lawful purposes. You cannot use them in any way that;

(a) breaches any applicable local, national or international law or regulations;
(b) is unlawful or fraudulent, or has any unlawful or fraudulent or criminal intent or effect;
(c) knowingly receives, uploads, downloads, uses or re-uses any material which does not comply with these Terms our privacy policy or our cookie policy;
(d) transmits, or procures the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
(e) knowingly transmits any data, sends or uploads any material to the Sites that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

(a) not to reproduce, duplicate, copy or re-sell any part of our services in contravention of these Terms; and

(b) not to access without authority, interfere with, damage or disrupt (i) any part of our services or (ii) any equipment or network on which our services are stored, (iii) any software used in the provision of our services or (iv) any equipment or network or software owned or used by a third party.

6. Breach of these Terms

When we consider that a breach of these Terms has occurred, we may take such action as we deem

Failure to comply with these Terms constitutes a material breach of the Terms upon which you are
permitted to use our Sites. As a result we may take all or any of the following actions;

(a) the immediate, temporary or permanent withdrawal of your right to use our Sites;

(b) the immediate, temporary or permanent removal of any Contribution uploaded by you to our Sites;

(c) the issue of a warning to you (in written or verbal form);

(d) the issue of any form legal proceedings or commencement of any dispute resolution procedure against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and

(e) the disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

7. The limit of our liability to you

We do not exclude or limit in any way our liability to you where it would be unlawful for us to do so. This includes liability for death or personal injury suffered by you as a direct result of your use of our services or Sites, provided that such liability or loss is caused by our negligence or the negligence of our employees, agents or subcontractors and for our fraud or fraudulent misrepresentation.

Our accepted liability in respect of any services provided to you via our Sites may be different to that set out in these Terms. Such limitations are not set out in these Terms.

Subject to the first two paragraphs in this section 8, we exclude liability all express or implied conditions, warranties, representations or other terms that may apply to our services or any content on them (if they have not already been excluded).

Further we will not be liable to you for any direct loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the use of or inability to use our Sites or any of the services provided to you. We will also not accept any liability for any indirect or consequential losses you may suffer or otherwise incur under any circumstances.

8. General provisions

The following are general provisions applicable to our Sites or any of the services accessed by users via our Sites:

(a) we are the owner or the licensee of all intellectual property rights relating to the Sites or the services which you may access through our Sites (whether or not such rights are registered). All such rights are reserved;

(b) you must not use any part of the content on our services for commercial purposes without obtaining a written permission and a licence to do so from us or our licensors;

(c) we cannot guarantee that our services or our Sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our services for business and operational reasons at any time;

(d) if you are provided with a user identification code, password or other logon information (“User ID”) as part of our security procedures required to access any services provided via our Sites, you must treat that information as confidential and must not disclose it to any other third party;

(e) we always have the right to disable or restrict any User ID and their access to the Sites or services if in our reasonable opinion a user has not complied with these Terms. If you know or suspect someone other than you is using your User ID to access the Sites or services you must promptly notify us at;

(f) the content on our Sites is not intended to amount to advice or information on which you may rely. We make no representations and give no warranties or guarantees of any sort (express or implied), that the information on our Sites (including any Contributions) is accurate, complete or up to date;

(g) you shall have no remedies in respect of any statement, representation, assurance or warranty made or given by Us in any form. You accept that you will have no claim for innocent or negligent misrepresentation (or misstatement) against us based on anything in these Terms or that may be contained or displayed on our Sites;

(h) if our Sites or any Contributions uploaded to them contain links to other websites and resources provided by third parties, you cannot interpret the provision of such links on our Sites as being any sort of approval on our part, to those linked sites and their content. You acknowledge that we have no control over the contents, functionality or availability of such third party websites or resources;

(i) we endeavour to provide our Sites and services to you (if applicable) in a way that is free from defects, problems, bugs or viruses. However we do not guarantee that our Sites and services will always be completely free from or secure from such issues. You take full responsibility for configuring any firewalls or anti-virus software protection systems that you may deem are necessary before accessing our Sites or services;

(j) if you attack, hack or attempt to hack or attack our Sites or services or knowingly introduce a virus, bug, trojan horse, worm or other material that is malicious or technologically harmful this may amount to a criminal offence under the Compute Misuse Act 1990. We will report such activities to the relevant law enforcement authorities and we will co-operate with such authorities by disclosing your identity to them; and

(k) any claim or dispute arising out of or connection with these Terms shall be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.



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