Cloud Services & Cloud Evidence Locker Uptime and Maintenance Bulletin

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This bulletin is to notify all users of any known issues real-time, it will detail when issues arise and when they have been resolved. Please ensure you "follow" this article for automated e-mail updates.

Date Description
23rd December 2021 (13:09)

A recent Azure upgrade to the AKS for the Cloud Evidence Locker cluster reset our VM types back to a basic level.  We have changed the VM types back to the higher specification level.   We are implementing process improvements to ensure this never happens again.

Cloud Services back online.

23rd December 2021 (09:00) We have identified that all of our Cloud tenancies are offline. We are working to resolve this as soon as possible.

14th December 2021

(16:00)

Update: Microsoft Azure have determined that a recent deployment task impacted a backend service configuration which caused devices to disconnect and fail to reconnect to IoT Hub.

Mitigation: We rolled back the deployment task to mitigate this issue.

Cloud Services back online.

13th December 2021

(23:41)

We have been made aware by Microsoft that there is an ongoing issue, starting 23:41GMT on the 13th December, specifically the UK West region IoT Hub.  This is affecting our Cloud Services platform with no vehicles being able to connect to  our platform.

Current status from Microsoft: We are aware of the issue and are actively investigating. Next update will be provided in 60 minutes or as events warrant.

6th October 2021 (11:18)

The issue was due to the expiry of a legacy certificate, as a result access to services failed.  There were complications with the existing certificate manager which have now been resolved; we are now acquiring certificates that validated automatically.

Cloud Services back online.

5th October 2021 (12:18) We are aware of some instances of our Cloud Services including Cloud Evidence Locker being offline. We are working to resolve this as soon as possible.
25th May 2021 (15:20)

Our hosting provider has narrowed down possible causes for this system outage and is working as a priority on identifying the root cause.

Cloud Services back online.

24th May 2021 (10:00) We are aware of some instances of our Cloud Services including Cloud Evidence Locker being offline. We are working to resolve this as soon as possible.
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