Cloud Services & Cloud Evidence Locker Uptime and Maintenance Bulletin

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This bulletin is to notify all users of any known issues real-time, it will detail when issues arise and when they have been resolved. Please ensure you "follow" this article for automated e-mail updates.

Date Description

4th November 2022

Regular maintenance upgrades are scheduled for Synectics Cloud Services from 18:00 GMT on Tuesday 8th November. There will be 2 planned maintenance windows of 2 hours each; loss of access to Cloud Services during this time should be minimal and operations may be slower during this period.

3rd November 2022

Regular maintenance upgrades are scheduled for Synectics Cloud Services from 18:00 GMT on Thursday 3rd November. There will be 2 planned maintenance windows of 2 hours each; loss of access to Cloud Services during this time should be minimal and operations may be slower during this period.

27th October 2022

Update: As of 17:30, the issues have been resolved. Cloud Services are back to being operational.

27th October 2022

A problem has been identified with a recent update for optimising data ingestion. As of 10:00, we have identified the issue and are in the process of rolling back the upgrade.

22nd June 2022

Update: email services are fully operational

21st June 2022 10:44

Update: The 'SendGrid' email component is now operational. We are assessing the impact to emailing from Cloud Evidence Locker.

20th June 2022

An issue was reported with the 'SendGrid' component used to send emails within our Cloud Services including Cloud Evidence Locker. This meant emails generated by Cloud Evidence Locker from 6am this morning were not sent. We are tracking the issue with the provider of SendGrid.

9th March 2022

(09:00 - 09:44)

Update: Overnight back-end upgrades caused an issue with dependent front-end cloud services. We identified the dependency and rolled-back the upgrade.

Mitigation: the inter-dependency has been identified and steps taken to ensure future updates will not impact front-end services.

Cloud Services back online 09:44

23rd December 2021 (13:09)

A recent Azure upgrade to the AKS for the Cloud Evidence Locker cluster reset our VM types back to a basic level.  We have changed the VM types back to the higher specification level.   We are implementing process improvements to ensure this never happens again.

Cloud Services back online.

23rd December 2021 (09:00) We have identified that all of our Cloud tenancies are offline. We are working to resolve this as soon as possible.

14th December 2021

(16:00)

Update: Microsoft Azure have determined that a recent deployment task impacted a backend service configuration which caused devices to disconnect and fail to reconnect to IoT Hub.

Mitigation: We rolled back the deployment task to mitigate this issue.

Cloud Services back online.

13th December 2021

(23:41)

We have been made aware by Microsoft that there is an ongoing issue, starting 23:41GMT on the 13th December, specifically the UK West region IoT Hub.  This is affecting our Cloud Services platform with no vehicles being able to connect to  our platform.

Current status from Microsoft: We are aware of the issue and are actively investigating. Next update will be provided in 60 minutes or as events warrant.

6th October 2021 (11:18)

The issue was due to the expiry of a legacy certificate, as a result access to services failed.  There were complications with the existing certificate manager which have now been resolved; we are now acquiring certificates that validated automatically.

Cloud Services back online.

5th October 2021 (12:18) We are aware of some instances of our Cloud Services including Cloud Evidence Locker being offline. We are working to resolve this as soon as possible.
25th May 2021 (15:20)

Our hosting provider has narrowed down possible causes for this system outage and is working as a priority on identifying the root cause.

Cloud Services back online.

24th May 2021 (10:00) We are aware of some instances of our Cloud Services including Cloud Evidence Locker being offline. We are working to resolve this as soon as possible.
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