Synectics Cookie Policy

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Our websites and Apps (our services) use cookies to distinguish you from other users of our services. This helps us to provide you with a good experience when you browse our services and also allows us to improve our services.

By accepting cookies on our services, you accept the terms of this policy.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Essential cookies
    These are cookies that are required for the operation of our services. They include, for example, cookies that enable you to log into secure areas of our services or to make use of e-billing services.
  • Analytical/performance cookies
    They allow us to recognise and count the number of visitors and to see how visitors move around our services when they are using them. This helps us to improve the way our services work, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies
    These are used to recognise you when you return to our services. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:


Applicable Products: Synectics Cloud Services; Cloud Evidence Locker; Synergy Web

Cookie Name Purpose
Synergy token syntoken This local storage token is used post a successful log on
Synergy permissions synpermissions This local storage token ensures the correct user permissions are used in the local session
Event Feed filter eventfeedfilter This local storage token enables users to filter the Event Feed in order to limit visibility of incidents



Applicable Products: Synergy Mobile

Cookie  Name  Purpose 
Google Analytics  GA1.2.1216587942.1526909475  This cookie enables us to recognise you when you return to our site and allows you to use our site in a way that makes your browsing experience more convenient. 
2a80b2693a6d0a4e6552c2bb1aa61adb  rr52the92np6t71idrj6jqpnr4  This cookie is used for user authentication. 
X-Mapping  16203469DA8FDAA0D9FB4C8367181DBE  This cookie is used for load balancing purposes on the server to keep sessions on a single server. 
Culture  .AspNetCore.Culture  This cookie is used to track the selected culture for a session and provide content localised for the user. 
Client Identifier  client_id  This cookie is used to identify the client the user is acting on behalf of and to provide content tailored to that client. 
Policies  Policies  This cookie stores information to help provide the user access to policy documentation. 


Applicable Products: Synergy Workstation Client

The Synergy Workstation Client does not use cookies, however the user interface can display a Synectics or third party website. The cookie policy for that website will be displayed within Synergy. All users must consent to the use of cookies on Synergy, otherwise they cannot proceed with its full functionality.



Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after two years.


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