Global Support Portal
Use the Synectics Global Support Portal to log and track support issues on the cloud-based service desk. This is also the source for technical product information and product downloads. To access the full range of content, please ensure you are registered and signed in to the Global Support Portal.
Submit a request
Need help? Ask a technical question or raise a support request to Synectics Support.
Submit an RMA
Need to return equipment for repair?
Submit your return request here.
Manage requests
View the progress of your current support requests and see your historical tickets.
Customer Sign Up
New to Synectics Support? Sign up here. (Returning user? Sign back in at the top)
Knowledge Base
Want to help yourself? Find all the manuals, tutorials, and technical documentation for Synectics' Synergy and COEX products below:
Synectics Technical Bulletins
Technical Bulletins (Cyber Security)
- ★ Cybersecurity Bulletin: PHP Vulnerabilities and Synectics Products
- ★ Legacy Synergy hardware reaching End of Life (EOL)
- ★ Synergy end of support for Windows Server 2012 R2
- Synergy major release 2022 - improved cybersecurity and the implications for installation and upgrade
- Critical cybersecurity update: Log4Shell/LogJam (Log4j) vulnerability
- Technical Bulletin: Ransomware Protection (Wannacry)
Technical Bulletins (Hardware)
Technical Bulletins (Software)
End of Life Notices
Global Support Portal Guides and Forms
Global Support Portal End User Guide
Sign up
Synectics Engineer Forms
Synergy
Synergy
Synectics Network Cameras & Accessories
Dome
Fisheye
Bullet
Synergy Legals
Synergy Legals - English
Synergy Legals - German
Synergy Legals - Korean
Promoted articles
- Cybersecurity Bulletin: PHP Vulnerabilities and Synectics Products
- Legacy Synergy hardware reaching End of Life (EOL)
- Synergy end of support for Windows Server 2012 R2
- Cloud Evidence Locker Playback Troubleshooting
- Cloud Services & Cloud Evidence Locker Uptime and Maintenance Bulletin
- Product End of Life Notices